Frequently Asked Questions

Are electronic signatures legal? Are my indemnities safe and secure? Can I customise my indemnity?

Can I use 1Tick to allow clients and staff to sign Covid-19 declaration electronically?

Yes you can and it is legally acceptable.

Are electronic signatures legal?

The ECT Act defines an electronic signature (physically written out or a tick box) as data “attached to, incorporated in, or logically associated with other data” and which is “intended by the user to serve as a signature”. The ECT Act (at Section 13(2)) further provides that “an electronic signature is not without legal force and effect merely on the grounds that it is in electronic form”.  This clearly indicates that electronic signatures are legally recognised. 

Does 1Tick comply with the POPI Act & GDPR?

Yes!  In the process of developing 1Tick Digital forms (Indemnities and registration platform) we have taken the utmost care to stay within the data regulations and the law of the country.  As our business is focused on data collection on behalf of our clients, particular attention has been given to the POPI act. (Protection of Personal Information Act)

Being a data collector (operator) our main focus is security of data, and we have chosen to host 1Tick with Xneelo, one of the most reliable and biggest hosting companies in South Africa.  They support the new international (GDPR) and local (POPIA) laws regarding data protection which are currently coming into effect.

1Tick and its entire staff are up to date with the current regulations and will do our utmost to comply with these regulations. 

Are my signed indemnities safe and secure?

Yes, SSL and Digital Certificates get used. SSL (secure sockets layer) is an encryption technology that creates an encrypted connection between the web server and your visitor’s web browser, so that confidential information can be transferred. We also use Xneelo as our hosting partner and all data is stored on dedicated, robust RAID storage arrays, providing data redundancy and integrity.

Where are your signed Indemnities/waivers kept?

As soon has your client has completed your indemnity and ticked that they excepts the terms and conditions laid out in your form, our system generates a PDF that is stored on a server hosted by Xneelo.

You access this data by logging into the backend of your account and navigating to Signed Indemnities. Here you can download your signed PDF’s onto your computer or just leave them on our server.

We host with Xneelo as they are one of the best hosting companies in the world, with a reliable, stable, and secure product, backup by some of the best service you will ever experience.

We have also opted for the extra website security by Cloudbric. The product gives comprehensive website level protection above the normal security already supplied by Xneelo.

All data is backed up daily.

For more information about Xneelo visit their website

Does 1Tick work offline?

With you can let your clients sign offline and sync your data as soon as you are online. The signed documents will be uploaded to your online back-office as soon as you are reconnected. This allows for secure, uninterrupted work flow under all network conditions. Available on IOS and Android.

What type of business can use online indemnities?

Any business that requires their clients to sign an indemnity|consent form|registration from|or check in, including adventure businesses, spas, salons, skin care clinics, schools, kids adventure activities, playgrounds, events, expos, parties, tattoo piercing, beauty, adventure parks, surf-SUP-diving-schools, gyms, shooting ranges, tour operators, and more.

What are the advantages of a digital indemnity system?

* It will save you the cost of paper and printing
* Time saved on filing and capturing data
* No storage needed
* Readible data and analytics
* Professional image on check-in
* Always available at a click of a button.

Do I have to sign a long-term contract with 1Tick?

No. There are no long-term contracts and you can switch plans or cancel at any time.

What if I need more Indemnity or Consent forms?

Simply go to your ‘edit my account’ tab and pick the package you require. Your indemnities will always be active. 

How does 1Tick charge for your service?

You get charged based on the number of indemnities signed.

What happens to my information if I cancel my 1Tick account?

Your account and all information stored will always be available. Simply reactivate your account and you will have access to your back-office.

How can I find details of a client that has signed before?

You can easily find clients that have signed before. Simply click in the search bar under the signed indemnities tab and search by cell number or surname.

How can I ask participants/clients to opt in for email marketing?

You can add an option on your indemnity link for your client to opt in for a newsletter.

How can I export my data?

Simply click on your ‘export data’ and export your data into a CSV file.

Are my credit card details safe with 1Tick?

Yes they are. We use credit card payments gateway Payfast. PayFast is a PCI DSS level 1 service provider so you can be assured of peace of mind with their top-notch security.

Will 1Tick use my clients' data?

No, by law we can’t.

How many Digital Indemnities/Consent forms can I have?

As many as you require. You will be billed based on the package you choose.

Can I use 1Tick for events?

Yes you can. Many event companies use our software for once-off events. 

Can I add my own custom questions?

Yes you can, or you can pick from a standardised list.

Can a parent/guardian sign in multiple minors?


Can I upload my company logo to my profile?

Yes you can.

Customise your indemnity or consent for your business?

Add text fields, surveys with short answers, or multiple-choice questions to your Indemnity to find out more about your customer.